Vape account locked.

Mosp

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So recently my account has been locked twice. The first time it got unlocked after I contacted support. But when it got locked again literally the same day I contacted support and still haven't gotten an answer back after 48 hours. I sent another email, but I dont know if they will unlock my account again. I still dont fully know why I got locked, but can I have some suggestions on how to not get my account locked maybe in the future? One of the emails I got sent back regarded account sharing, but I dont know how I could be account sharing. I had the idea that maybe it was the fact that sometimes I played on my ethernet, and other times a hotspot but I dont know. I also have a computer and a laptop in my house that I have vape on. Could it be that? And if a vape employee is reading this, please help me with this. I've supported vape for over a year now, and I dont want to have my account locked forever.
 
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rofl

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So recently my account has been locked twice. The first time it got unlocked after I contacted support. But when it got locked again literally the same day I contacted support and still haven't gotten an answer back after 48 hours. I sent another email, but I dont know if they will unlock my account again. I still dont fully know why I got locked, but can I have some suggestions on how to not get my account locked maybe in the future? One of the emails I got sent back regarded account sharing, but I dont know how I could be account sharing. I had the idea that maybe it was the fact that sometimes I played on my ethernet, and other times a hotspot but I dont know. I also have a computer and a laptop in my house that I have vape on. Could it be that? And if a vape employee is reading this, please help me with this. I've supported vape for over a year now, and I dont want to have my account locked forever.
Your account was suspicious, try to re-concact the support.
 

Mosp

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Your account was suspicious, try to re-concact the support.
I did. Do you really think they will reply? I dont want to lose my account this way forever. I cant afford another account I have to save up for collage.
 

winstonwlau

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I did. Do you really think they will reply? I dont want to lose my account this way forever. I cant afford another account I have to save up for collage.
yeah, they'll reply. just send a followup after 48 hours in case they miss your email.
 

Suixin_fly

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i'm wondering what you did before you got locked.i heard that changing ip address or hwid frequently may lead to account locked.
 

Mosp

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i'm wondering what you did before you got locked.i heard that changing ip address or hwid frequently may lead to account locked.
I have some suspicions of what it could have been but I dont know. I really hope they help me out on this I haven't gotten a reply in 5 days. and yes after the first two days I sent another, and then two days later I sent another, and so on.
 
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